Privacy Policy

Updated: October, 2025

OSCAR Pro is a wholly-owned subsidiary of WELLSTAR Technologies (WELLSTAR) This “Privacy Policy” tells you how we do so.

By using the Website or using OSCAR Pro, you consent to the use of personal information as described in this Privacy Policy.

OSCAR Pro customers are healthcare practitioners who utilize the Applications. If you are a patient of a healthcare practitioner who uses OSCAR Pro and do not wish for your personal information to be collected and used in the manner described in this Privacy Policy. In that case, you must inform the healthcare practitioner that you do not consent to the use of your personal information by OSCAR Pro.

Due to the rapidly evolving nature of OSCARPro, we update this privacy policy frequently. We recommend reviewing the privacy policy every three months to stay up to date.

What information do we collect?

Website Access

Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behaviour for online interactions.

These Cookies help us understand how you use the Website and interact with its content, allowing us to make improvements. We may also use these Cookies to promote our services through marketing and advertising.

Some of the information mentioned above that are collected by Cookies can constitute personal information of the person visiting the website. You can opt out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.

Website Form

When you submit a form on the Website, or contact us directly via email, we will collect the information you provide, such as your name, email, phone number, clinic/organization you work for, and any other information you may include in your message. We will use this information to communicate with you and provide the information you requested.

Electronic Medical Record

OSCAR Pro is an electronic medical record (“EMR”) that enables the collection of personal health information by health care practitioners and provides the ability to store and retrieve all appointment, lab and consult information. As a health care practitioner using OSCAR Pro, information like your name, clinic, and contact details will be collected by WELLSTAR to administer your account (“Account”). As a patient of a health care practitioner that is using OSCAR Pro, all personal health information in relation to your visit with the health care practitioner can be securely stored on OSCAR Pro. WELLSTAR does not collect or use any patient information and will only ever access patient information if WELLSTAR is requested to provide technical assistance by the healthcare practitioner. If technical assistance is provided, no patient information is collected or saved by WELLSTAR.

Direct marketing

If you sign up to receive direct marketing or promotional communications from OSCAR Pro or WELLSTAR, we will collect your name and e-mail to inform you about WELLSTAR’s and our products and services.

Why do we use personal information?

We use your personal information to:

manage our relationship with you and provide you with the information or services you request,
conduct research and evaluate research and development on the Website including analyzing testing data to improve our services,
communicate with you regarding inquiries for information or customer service request or employment opportunities,
detect, prevent or investigate security breaches,
process credit card or other payment information as agreed to on the Website,
protect our business, and
maintain appropriate records for internal administrative purposes.

WELLSTAR reserves the right to aggregate and anonymize Account information (or other information) and use such aggregated information as it sees fit.

WELLSTAR does not use any patient personal health information for any reason, and will never access any patient personal health information stored within the EMR, unless required to provide technical assistance to health care practitioners.

Who do we share the personal information with?

We only share your personal information with service providers in order to operate the Website and offer you the information or services you request. This includes sharing your personal information for

fraud prevention,
payment processing,
providing requested services or information,
operating the Website, and
customer service.

We only use service providers that ensure a comparable level of protection for your personal information, as provided in this Privacy Policy. Our contracts with our service providers ensure they comply with that obligation and use your personal information for the services requested.

Exceptionally, as allowed or required by law, we may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it.

If we merge with another business, we will inform you of any impact on your personal information.

How long do we keep personal information?
We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.

Healthcare practitioners using OSCAR Pro are required to comply with various statutory and regulatory requirements and store personal health information for a specified minimum period. We encourage you to speak with your healthcare practitioner directly on how long they are required to store your personal information.

How do we keep personal information accurate?

We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date. However, we primarily rely on our healthcare practitioners to notify us of any changes to the personal information you have provided.

How do we protect your personal information?

We use physical, administrative and technical measures designed to help secure personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized use of personal information by anyone affiliated with WELLSTAR is prohibited and constitutes grounds for disciplinary action. Although we take all necessary steps to protect your personal information, security breaches cannot be entirely eliminated, and we cannot guarantee that no breach will ever occur.

Where do we store personal information?

All personal information we collect is stored on secure servers in Canada; however, personal information processed by our third-party service providers may be done outside of Canada.

While outside of Canada, personal information is subject to that jurisdiction’s laws, which may permit governmental authorities the right to access your personal information.

For more information on our service providers or where we store personal information, contact us at privacy@wellstar.health.

Links to third party sites

Our Website may lead you to third-party websites, including websites advertising other products or services. Those organizations are separate and distinct from OSCAR Pro and WELLSTAR and have their own separate privacy policies. We are not responsible for how any third party collects, uses, or discloses your personal information. Therefore, it is essential to familiarize yourself with the privacy policies of these websites before providing your personal information to them.

Direct marketing

You may sign up to receive marketing or promotional communications from OSCAR Pro and WELLSTAR. Where you have expressly consented, we may use your personal information to inform you about us and our products and our services, including promotional offers and events.

If you no longer wish to receive marketing or promotional communications from us, you can opt out at any time by:

using the unsubscribe feature found in our emails and other electronic communications, or
contacting us via email at info@oscarpro.ca.

We destroy your information as soon as you unsubscribe.

Your rights

You also have the right to:

make a written request to access your personal information,
request us to restrict our use or disclosure of your personal information,
object to our use or disclosure of your personal information,
request that we edit, but not remove, certain information (like an e-mail address),
request that we transfer to another organization the personal information you have provided us, and
request us to delete the personal information we hold about you.

Contact us at privacy@wellstar.health to exercise any of these rights. We will respond within 30 days. If we cannot grant your request, for example, if you make an access request and providing you access would disclose personal information about another person, we will give reasons.

We will address all requests with equal attention.

Contacting us
Accountability with respect to your personal information is important to OSCAR Pro and WELLSTAR. In the event that you have any questions (including how personal information is managed), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending an email. Questions regarding your rights and responsibilities under this Privacy Policy can be directed to our privacy officer at privacy@wellstar.health.

If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.